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1. Q: Where can I find my CDKey/VIP code?
A: ①CoolCut uses an advanced account system so if you had logged in to your account before purchasing, your account will auto-upgrade to a VIP account. In this case, you don't need a CDK.
②If you purchase VIP via band card, there will be a delay for your order because we handle your order via Avangate. Please wait a minute and then go to check the purchasing page or your email.
③Note: We can't guarantee messages will pass Gmail's spam filters. If you're still not receiving the email, please check your spam folder.
2. Q: Do CoolCut updates cost money?
A: Never! Everyone could enjoy free updates service forever. Click here to download the newest version now.
3. Q: Can I use my VIP on different PCs?
A: Yes. CoolCut uses an advanced account system, so you can log in to your VIP account on any Windows computer to enjoy premium services.
4. Q: Does CoolCut have any limited feature for VIPs?
A: Absolutely No! CoolCut guarantees that all functions will be available for VIPs, including priority of agent support.
1. Can I use CoolCut to create videos for my company?
- Absolutely! You can use CoolCut to create videos for your company. We recommend selecting the team version for company usage, as it offers collaborative features and additional capabilities tailored to team needs.
2. What does 'Company Use' mean?
- Company use includes internal use by enterprise personnel (such as training, demonstrations, and internal communication) and external use (such as marketing, promotion, and advertising). This also includes products or services provided through video editing (i.e. editing videos for paid customers).
3. I'm an individual and don't make videos for a company - which plan should I get?
- If you are not producing videos on behalf of a brand or commercial entity, you can choose one of the personal plans. However, if you have a personal plan and are making a commercial video (i.e. a video that includes paid product placement), then you need to state in the video description that it was made using CoolCut.
4. I'm a YouTuber - which plan should I buy?
- Business Plan: If your YouTube channel represents a company or brand, it's recommended to purchase a business plan. This plan is suitable for commercial or promotional content.
Individual Plans: If your YouTube channel is personal and not affiliated with a company or brand, you can choose the individual plans.
5. What is a volume discount?
- The more simultaneous logins you purchase, the greater the discount. For members who log in to more than 5 devices at the same time, we will provide you with customized discounts
6. What is simultaneous login by multiple users?
- Multi -user login is the function to log in members across multiple devices at the same time
7. Can CoolCut's built-in music and sound effects be used by companies?
- Music and sound effects in CoolCut cannot be used by companies (include external and internal)
8. Comparison of features across different plans?
- Both can enjoy VIP functional services, the difference lies in the number of units that can be used simultaneously within the company.
1. How is voice-to-text transfer billed?
- How to charge for voice and text conversion?
-Voice to text conversion is charged based on actual consumption, with a minimum of 1 second; Text to speech (dubbing) is charged at a rate of 1 minute for every 600 characters, and 1 second for less than 10 characters; Translation is charged at 1 minute for every 600 characters, and 1 second for less than 10 characters
2. Is the voice-to-text function a membership function?
- Yes, voice to text, text to speech, and translation are all included as membership functions. Upon purchasing a membership, you'll receive a specific amount of time for voice-to-text conversion. Please note that any unused free time will expire and won't be automatically renewed upon expiration.
3. How to have a large amount of voice-to-text conversion time in a short period of time?
- If you need a large amount of voice and text conversion time quickly, click on the purchase option to view our current packages. For regular monthly usage, we recommend the 600-minute or 1200-minute plans. If you require a significant amount of conversion time in a short period, consider the 3000-minute package
4. Can I get a refund if I purchase a voice-to-text plan?
- Since we have given all member users a certain length of voice-to-text conversion time for trial use, once you decide to purchase the voice-to-text conversion package, we will not refund you. Before making a purchase decision, we recommend that you review our refund policy
5. Can I cancel the voice-to-text subscription plan at will?
- Absolutely ! If you do not want to continue using the voice-to-text conversion package subscription plan, you can click Cancel Subscription in your account. If you have canceled the subscription plan, you will continue to use the voice and text package you have purchased until all the time is used up.
users worldwide use CoolCut to create videos!
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A professional customer service team is available for you. And you can even choose remote support solutions.
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